Return Policy

Effective Date: January 17, 2025

At Supreme Ski Gear, customer satisfaction is our top priority. We strive to provide high-quality products, and we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:

1. Eligibility for Returns

  • You may return unworn and unused items within 30 days of the purchase date for a full refund or exchange.
  • All returned items must be in their original condition, including all tags and packaging.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Email our customer service team at info@supremeskigear.com to request a Return Authorization Number (RAN). This number is essential for processing your return.
  • Prepare Your Return: Include the RAN with your return package to ensure smooth processing. Returns sent without this number may not be eligible for a refund or exchange.

3. Shipping Costs

  • Customers are responsible for the cost of return shipping, unless the return is due to a defect or an error on our part. In such cases, we will cover the return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

4. Refund Processing

  • Once we receive your returned item, our team will inspect it to ensure it meets our return policy requirements.
  • You will be notified of the status of your refund via email. Refunds will be processed to the original payment method used at the time of purchase.
  • Please allow up to 7-14 business days for the refund to appear on your statement, depending on your bank’s processing times.

5. Non-Returnable Items

  • Certain items are non-returnable unless defective. This includes customized or personalized products. Please ensure that you review your order carefully before completing your purchase.

6. Exchanges

  • If you wish to exchange an item for a different size or color, please return the original item following the above process and place a new order for the desired item.

7. Contact Us

For any inquiries or further assistance regarding our return policy, please do not hesitate to reach out: